When booking, payment is made online. 20% of the amount is a booking fee which is not refundable upon cancellation regardless of when it occurs.
Accommodation & packages including accommodation: Up to two weeks before the ordered time, the entire amount will be refunded EXCEPT the booking fee. Cancellations made later than two weeks before the ordered time are charged with 100% of the agreed price.
High ropes course, paddling & cycling: Cancellation that takes place later than 4 days before the ordered time is charged at 100% of the agreed price.
Riding: Cancellations made later than 10 days before the ordered time are charged at 100% of the agreed price.
Upgrade your refund terms:
When you book accommodation or activities online there is an option from the booking system to upgrade your refund terms. If you choose to upgrade you get a refund of 100% if you need to cancel. Read more about the terms here: Terms and Conditions.
(This is offered by RefundableMe and not Ösjönäs, contact them directly if you have any questions about the terms).